UX reports and papers Gain industry and business insight Explore custom reports, papers, eBooks and more that offer a deep dive into design and technology challenges. Downloadable Guide: 6 Considerations for better UX in 2024 (2024) Get a modern perspective on how UX and customer experience will evolve in 2024—and where your digital strategy should follow suit. Call Center Fundamentals: Amplify customer satisfaction while reducing costs (2023) Learn the fundamentals used by industry experts to build efficient, customer-focused call center tools and processes. Insights Report: Digital accessibility as a competitive edge for Insurers (2023) Browse data collected in partnership with Crownpeak on the accessibility maturity of the top 18 insurance sites in the U.S. Insights Report: Modern HCP portal strategies for pharma leaders (2022) Read about how the top U.S. biopharmaceutical companies have improved their HCP portals since our first report—and learn more about the most cutting-edge approaches to HCP engagement. Insights Report: An Assessment of HCP Portals today (2021) Explore the data on how the top 20 U.S. biopharmaceutical companies share medical information online with HCPs.